Unified messaging (UM), providing companies with "anywhere-anytime" access to all types of IP-based messages, has become a "must-have" technology worth more than $708 million in 2008, researchers recently announced.
More important, UM is seen as a more important tool. What once was viewed as a "nice-to-have" application" has graduated into the "must-have" class, according to research firm Frost & Sullivan.
The face of UM has also changed. What once linked e-mail, voicemail, and fax messages has expanded, now also providing access to your calendar, on-the-road contact with the home office, video messaging, speech recognition, and call routing, said Saayed.
Companies "may also start selecting products and vendors based on price rather than strategic value," according to the research firm. For example, enterprises may opt to invest in conferencing rather than UM.
Other obstacles remain in the path of further Unified Messaging growth. Improved security, privacy, and a higher level of confidentiality are among key areas needing attention, Saayed told Enterprise VoIP Planet.
Article courtesy of Enterprise VoIP Planet