"Unified communications (UC) as we know it today is flawed. The initial investment is simply too high for the return, partly due to the cost of each component and the fact you need gateway servers and software to tie the disparate systems together. Even then there's no guarantee the products will play nicely with one another, meaning you have to add a line item to the budget for troubleshooting," writes Apptix VP James Bond on Network World.
"Enter cloud-based UC, a solution that is fully integrated before deployment and can be beneficial for companies of all sizes, not just massive enterprises with matching budgets," Bond writes.
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Unified communications integrated in the cloud