" Avaya on Tuesday made substantial updates to its unified communications and contact center portfolios. The goal, according to Avaya executives, is to maintain an "aggressive' product release pace for the combined Avaya and former Nortel channels but also be sensitive to each portfolio's large installed base," writes CRN's Chad Berndtson on Channel Web.
"Among the major updates is Avaya Aura Contact Center, a multimedia work assignment application that ties voice, e-mail, Web chat, instant messaging and other tools using Session Initiation Protocol (SIP)-based communications," Berndtson writes.
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Avaya Makes Sweeping UC And CC Upgrades