"Now that all of your communication methods can be combined, or unified into a single system that is interoperable with other systems, what happens next?" writes Josh Finke on NetworkWorld.com.
"Today, the shift is from simply using IP based voice communications to actually creating an immersive communications experience. Video, presence, enterprise social networking and that new term collaboration are moving in to stay. I write this with the understanding that many may not believe it. After all, video over IP has been around for awhile, and the promise of high quality video conferencing has been pretty elusive," Finke writes.
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The morphing of VoIP into Unified Communications, Collaboration and beyond