"If you have been putting off crafting your unified communications strategy, we don't blame you. The more you know, the more you realize how much you don't know," writes Network World's John Dix.
"There are many ways to approach the opportunity, lots of competing technologies, loads of legacy investments to accommodate, political issues to address, and questions about everything from how to identify key business processes to how to measure success," Dix writes.
"If that sums up your feeling about UC, take solace in the fact that you're not alone. Even some of the largest companies haven't figured it out," he writes.
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Crafting a UC strategy