Making the Financial Case for Unified Communications

Tuesday Jul 20th 2010 by VoipPlanet.com Staff
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Part of knowing whether a technology is cost effective is knowing how much it costs to implement.

"In this age of tight budgets, the best way to protect any new IT investment from the axe is to make it difficult for that axe to swing. Building a compelling business case from Day One—one that demonstrates cost savings, improved productivity, or even increased revenue—makes it tough to put that project in the stack of projects that business leaders cancel or postpone during the downturn. If the project is generating positive returns, it would be fiscally irresponsible to cut it. What’s more, the continuance of the project could be crucial to saving jobs associated with it," writes Network World's Irwin Lazar.

"When it comes to UC, companies still struggle to create a compelling business case for integration of voice, video, messaging, and conferencing into a single set of services. Most still look to productivity gains as the biggest benefit. Or, they look at areas where improved communication can easily provide tangible benefit: e.g. using UC in the contact center to improve first call resolution, in the field to improve customer service or reduce mean time to repair (MTTR), or among project teams to shorten project timelines," Lazar writes.

Click the link below to read the full analysis:
Measuring UC Implementation Costs

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