"Most tech-aware consumers communicate through multiple electronic modes, and business users are similarly finding that the different media have their advantages. But integration and management remain issues, which is why a recent report shows that solutions for unified communications (UC) are quickly gaining popularity among businesses in North America," writes NewsFactor.com's Barry Levine.
"The report, released by market research firm Infonetics Research, found that a "stunning" 96 percent of surveyed companies plan to 'eventually integrate the various modes into a single unified user experience.' The study added that, although the unified-communications term has been abused by some vendors, 'unifying disparate modes of communication has strong appeal because it ultimately simplifies the lives of users and increases their productivity,' " Levine writes.
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Businesses Are Moving Toward Unified Communications