"Presence is probably the single most important tool to enable a more effective and efficient communication within and between enterprises and organizations. Presence will allow users to get an immediate view of who is available in the company to have a quick meeting or set up a conference call with," writes Circle consulting principal Jason Andersson on the No Jitter blog.
"Many surveys show that presence and instant messaging (IM) gives employees the same feeling of quick instantaneous meetings at the coffee-machine that allows them to get fast responses and resolve issues collaboratively," Andersson writes.
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Presence enabled communication