"Although lacking the extensive human and financial resources available to their larger competitors, small and midsize businesses grapple with many of the same IT pressures affecting bigger companies. They experience the same increasing complexity in their IT infrastructures, the same pressure to provide secure, ubiquitous access to applications, and the same demand for improved performance along with increased reliability and availability for IT services," writes NetworkWorld's Irwin Lazar.
A key concern for SMB IT leaders is how to enable effective communication and collaboration for an increasingly distributed workforce. Emerging technologies such as IP telephony and unified communications can play a role along these lines," Lazar writes.
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Effectively Deploying UC in the SMB