"Last month I wrote a blog called 'Is it finally time to consider UC Security?'. Since then I received a briefing from former Yankee Group Analyst, Mike Lauricella, who's now at BroadSoft, on its enterprise management tool called PacketSmart. First of all, who knew that BroadSoft even had an enterprise focused product? I've always thought of BroadSoft as those telco infrastructure guys, but the PacketSmart product does have serious enterprise relevance," writes Yankee Group analyst Zeus Kerravala on the No Jitter blog.
"While I was taking the briefing I started thinking that, even though we've been talking about the need to manage UC, VoIP and video for years, enterprises havent really taken it seriously. This is similar to what has happened with UC security, where everyone knows its necessary but because of where companies were with their deployments it hasnt been taken seriously," Kerravala writes.
Click the link below to read Kerravala's extended remarks including a technology fix:
The Trouble with Troubleshooting UC Problems is a Lack of Visibility