"Unified Communications has had a challenging start with vendors trying to differentiate their products, based on their own definitions of UC, confusing the market. Add to that the tough economy and the soft ROI of many of the initial offerings, and we are lucky we have made as much progress as we have," writes telecom consultant Jim Burton on No Jitter.
"UC is not like other communications technologies we have seen before, and that is because it is not a technology. It is an evolution that involves unifying communication products and services. We are seeing 3 phases in this evolution," Burton writes.
Click the link below to read his analysis of the 3 phases:
The Next Phase in Unified Communications