"Businesses are always hungry for technologies that can improve the way they interact and collaborate, and Unified Communications (UC) offers an innovative way of doing just that. By integrating real-time communications applications such as Instant Messenger (IM), IP telephony, video conferencing and call control, with non real-time applications for document management, knowledge management and enterprise collaboration, UC provides a compelling proposition for uniting a multitude of core network propositions into a coherent mechanism for boosting productivity and promoting operational efficiencies," writes Cable&Wireless Worldwide Director for Carrier Business Vikas Bansal on Voice & Data.
"The problem, however, is that despite the maturity of many of the applications associated with UC and more recently Enterprise Collaboration, there is still a widespread lack of understanding about what is needed to deploy them effectively and get the most out of investments in this area," Bansal writes.
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Unified Communications, like fine dining, can be an inconsistent experience