"Penobscot Community Health Care had a problem. The Bangor, Maine, nonprofit, which provides outpatient medical and dental, mental health, and disease prevention services, was growing rapidly, and its outdated PBX-based phone system was unable to keep up," write InformationWeek's Scott St. Clair and Keefe Bailey.
"In response, it deployed a new unified communications system to connect its six locations. As employees began using four-digit dialing, dial-by-name, and powerful workgroup features, productivity and customer service improved, and PCHC was able to meet staffing needs more effectively," they write.
Click the following link to read the full story: Opportunities, Challenges Of UC In Healthcare