Samsung Business Communication Systems (BCS), based in Dallas, Texas, is a subsidiary of the much larger Samsung Electronics Company, Ltd., one of Koreas largest conglomerates. Samsung traces its roots back to 1938, and the opening of the Samsung General Store in 1941. From that beginning, Samsung has grown to a global presence with 2005 annual sales of $56.7 billion, and 128,000 employees in 51 countries around the globe. Samsungs business is structured along five principal business units: Digital Appliances, Digital Media, Liquid Crystal Displays (LCDs), Semiconductors, and Telecommunication Networks. It produces many of the digital televisions, memory chips, mobile telephones, and display devices found in both consumer and industrial products today.
The Samsung BCS business unit traces its roots back to 1992 when Samsung Electronics purchased STC, a key telephone system business in Florida, which complemented other Samsung business unit offerings. In 1994, this acquisition was renamed Samsung Telecommunications America, and in 2003, moved from Florida to Dallas. From those headquarters, Samsung researches, develops, and markets products throughout North America, including wireless telephones, wireless communications systems, network products, and digital communication systems.
Samsung BCS produces communications platforms and applications that are targeted for the small-to-medium size enterprises, with two product families, the iDCS and the OfficeServ platform.
The iDCS communications platform provides telephony support for up to 400 stations. The iDCS is an Internet Protocol (IP)-enabled communications platform that offers enhanced networking capabilities and feature transparency that supports multi-site installations. The iDCS 500 is the largest in the series, and can support up to 400 stations, while the smaller iDSC 100 is designed for companies with 1580 stations. Both models include applications such as Computer Telephony Integration (CTI) and Automatic Call Distribution (ACD), as well as support for a number of interfaces, including 10/100 Mbps Ethernet LAN, and ISDN and T1/E1 for the WAN.
The OfficeServ 7200 converged platform merges voice, data, wireline, and wireless communications. It can handle voice and data using a number of LAN and WAN modules, including 10/100 Ethernet LAN, and serial Point-to-Point Protocol (PPP), serial High-Level Data Link Control (HDLC), and Frame Relay on the WAN, with support for up to 120 IP telephones, 80 LAN ports, 80 digital phones, 72 digital trunks, and 40 analog trunks per cabinet. In addition, Samsung has developed a very interesting portfolio of call management applications for the OfficeServe platform. These include:
- OfficeServ Link: a software gateway that connects two previously separate systems, the telephone system and the personal computer. With OfficeServ link, users can manage communication and information with one click, such as direct dialing from databases, or having records pop up with incoming calls.
- OfficeServ Call: allows users to access and manage telephone services from their PC, including on-screen dialing, call forwarding, conferencing, speed dialing, and so on.
- OfficeServ Operator: a PC-based attendant console, which displays the real-time status of incoming calls, busy extensions, and held calls on a single screen, giving operators easy access to critical system information.
- OfficeServ EasySet: a browser-based application that allows users to manage the features of their own phone extensions via their PC.
- OfficeServ Softphone: a software-based application that turns a PC into a full-featured IP telephone, which provides telecommuters or other mobile professionals the appearance and accessibility of being at their desk without physically being there.
- OfficeServ DataView: a live monitoring and historical reporting application that provides comprehensive information and statistics on all incoming and outgoing calls, and designed to increase the efficiency of call centers.
- Email Gateway: allows mobile professionals to review their voicemail messages, transmitted as .wav file attachments to email messages, and sent to up to five different email accounts.
Further details on the Samsung products and applications can be found at www.samsung.com. Our next tutorial will continue our examination of vendors architectures.
Copyright Acknowledgement: © 2006 DigiNet ® Corporation, All Rights Reserved
Mark A. Miller, P.E. is President of DigiNet ® Corporation, a Denver-based consulting engineering firm. He is the author of many books on networking technologies, including Voice over IP Technologies, and Internet Technologies Handbook, both published by John Wiley & Sons.