Other companies in the news this week are Microsoft, Nokia, Southwest Airlines, Varolii, CallTower, Siemens, ANDTEK, Nortel CVAS, SimpleSignal, Cloud Commerce, CBCI Telecom, Alianza, Alvarion, Airspan, Aptilo, Huawei, Level 3 and Polycom.
Southwest Airlines Goes Live With Varolii SMS and Email For Real-Time Communications: The pervasiveness of mobile devices combined with more travelers leaving earlier for the airport has prompted Southwest Airlines, the nation's leading low-fare carrier, to add text messaging and email communications over smartphones to its automated flight change notification service. A Varolii client since late 2007, Southwest has dramatically increased the number of customers served via its proactive outreach—sending more than 5.5 million messages to passengers in the last 18 months to notify them of flight delays, cancellations and gate changes. By reaching more passengers with personalized notifications and enabling them to self-select new flight options or transfer to an agent if necessary, the airline has decreased the amount of time passengers spend on the phone with an agent or standing in line at airport service counters.
Iron Bow Connects US Special Ops Command Central with Cisco's Tandberg Gear: Iron Bow Technologies, formerly Apptis Technology Solutions, a technology solutions provider and value-added reseller, announced today it has been selected to provide a secure and reliable high-definition video collaboration solution to the United States Special Operations Command Central. Working in partnership with Tandberg, now part of Cisco, the implementation will enable multiple distant end-users at multiple sites to communicate securely using video. Iron Bow recently successfully deployed similar configurations and project plans at the US Southern Command and the US Army Forces Command. The combined value to Iron Bow of the three implementations is nearly $6 million.
CallTower Integrates Cloud-Based Voice Services with Microsoft's Business Productivity Online Standard Suite: CallTower, the market-leading provider of Unified Communications as a Service (UCaaS), today announced its integrated voice service with Microsoft's Business Productivity Online Standard Suite (BPOS) offerings. Customers now can choose CallTower to supply hosted VoIP services and receive a comprehensive unified messaging solution that is fully integrated with their BPOS services.
Siemens Enterprise Communications Contact Center Solution Optimized for the Data Center and Virtualized Environments: Siemens Enterprise Communications, a premier provider of enterprise communications solutions, today announced the release of OpenScape Contact Center V8, the next generation of its innovative contact center application which is now optimized for data center and virtualized environments. This open, reliable solution enables deployment flexibility, simplified management and cost savings through server consolidation from both the server and desktop perspective.
Flexible Integration of Communications Services: The entire portfolio of ANDTEK's unified communications solutions can run on dedicated servers as well as virtual machines. This way companies have the possibility to react extremely flexible to changing standards regarding their business communication, they can concentrate IT resources and can use the capacities of physical servers in a clearly more efficient way.
Nortel CVAS Adds Real-Time Business Collaboration Application to Hosted IP Offer: Business collaboration took another step forward as Nortel Carrier VoIP and Application Solutions' (CVAS) added a new web-based UC collaboration application to its industry-leading Hosted IP Communications Solution. The new application enables service providers to increase subscriber productivity and generate incremental revenues by allowing users to instantly shift from conference calls to full, rich-media web collaboration when the need arises.
SimpleSignal, Cloud Commerce Partner to Offer Hosted VoIP PBX and SIP Trunking: Cloud Commerce, a provider of Cloud Computing/SaaS solutions for business, announced today a partnership with SimpleSignal, a nationwide unified communications service provider. Through a marketing and technology partnership with SimpleSignal, Cloud Commerce provides an easy-to-use, full featured cloud based VOIP
NEW EX90 Puts Telepresence on The Desk and Emails in the Past: CBCI Telecom, Canada's leader in video conferencing solutions is now offering TANDBERG's recently launched product, the EX90. The EX90 is redefining work in 2010; a personal telepresence solution that allows users to communicate and collaborate at their own desks.
Alianza Launches Accelerate VoIP Ecosystem: Alianza, the leading provider of hosted voice solutions for 4G wireless broadband operators, today announced the launch of the Accelerate VoIP Ecosystem, created to bring together the industry's leading providers of technologies, products and services in an effort to accelerate service providers' success with VoIP. Initial participation includes over 20 key market leaders such as Alvarion, Airspan, Aptilo Networks, Cisco Systems, Huawei Technologies, Level 3 Communications and Polycom.