The care and feeding of unified communications networks are vastly different than traditional siloed applications, since the assumption is that the platform will be used for a high level of collaboration.
This makes deeper network management procedures and tests necessary, according to Steve Shalita, vice president of marketing for NetScout. The bottom line is that unified communications is about as far from business as usual for IT departments as an email is from a streamed basketball game. "Unified communications has to perform at exceptional levels to enable its mission ... and [provide adequate] return on investment," Shalita said.
Steve Shalita on unified communications network management: [swf file="http://vid.itbe.com/ctoedge/ucenetscout.mp3"]