There are key steps that can be taken to ready an organization for unified communications and advanced collaboration. This process can start before the precise mix of applications are determined or employees use the platform.
Earlier this week, Verizon put out a press release highlighting a study that it and Cisco commissioned from Frost & Sullivan. Meetings Around the World II: Charting the Course of Advanced Collaboration provides tips on how to incorporate advanced collaboration into business processes.
The 10 tips are described well in the press release. It is interesting that the advice, to a great extent, is not technical in nature. Only one item, pointing to the need to create an IP foundation, can be clearly put in the bits and bytes category. The others, such as establishing benchmarks to gauge progress and focusing on end goals, tend to be less technical, broader and more open-ended.
Ushering in a highly collaborative UC environment is a mix of the technical and the conceptual. In-Stat, for instance, points to the adoption of Session Initiation Protocol (SIP) trunking as a key to linking disparate islands of UC activity.
Indeed, SIP trunking seems to be one of the base components of a successful UC deployment. Last month, Light Reading Insider published a study of its importance to the future of UC. Writes report author Denise Culver:
SIP trunking may finally provide the push that UC needs to achieve widespread acceptance. Current legacy systems and VoIP are not able to handle many of the applications that UC providers have been touting. But enterprises remain hungry for them, and carriers want the ability to provide them, both as value-added and managed services.
The piece goes on provide a pretty good description of SIP trunking – a more basic one is at SIPTrunk.org – and insight into the advantages it brings to both carriers and enterprises.