The telecom world has been stormy over the last decade. But now, consolidation is really taking hold as shown by the recent merger of Avaya and Nortel. What does this mean to customers and what kind of service model will emerge? This paid IDC report investigates.
"This IDC update examines Avaya's January 19, 2010, announcement of the road map for integrating Nortel into the Avaya portfolio of products and services. This IDC update reviews and provides analysis of the integration of these two organizations and takes a closer look at Avaya Global Services' (AGS') newly expanded focus on delivering services via the channel. First paragraph of excerpted content."