Aspect announces new UC-enabled contact center platform.

by VoipPlanet.com Staff

Company calls Unified IP 7 platform 'state-of-the-art' solution for next-gen contact centers.

"Aspect Software is receiving some glowing praise for its new Unified IP 7 platform, which combines social media, unified communications (UC) and collaboration features for enterprise contact centers. "This is a very well thought-out release that is not a ‘me too’ release, Nancy Jamison, head of Jamison Consulting, wrote in a Jan. 11 blog. The firm analyzes the unified communications sector," reports Channel Partners Online.

"Unified IP 7 further achieves Aspect’s vision "for a state-of-the-art customer contact solution which truly addresses the needs of next-generation contact centers," Joe Outlaw, principal analyst at research firm Frost & Sullivan, added in an Aspect press release," the Website reports.

Follow the link below to read the full report:
Aspect Unveils Long-Awaited Contact Center Platform, Unified IP 7

This article was originally published on Wednesday Jan 12th 2011