Beyond Find me/Follow me

by VoipPlanet.com Staff

Today’s unified communications providers are adding new capabilities centered on instant messaging, message conversion, analysis, and cloud-based contact centers.

"When businesses first started using cloud-based unified communications, their goal was to minimize the expense and management issues involved with premises-based communications equipment and to enhance employee productivity through capabilities such as find me/follow me and a unified inbox," writes Connected Planet's Joan Engebretson.

"Today such capabilities largely are viewed as table stakes in the UC market. Offerings from service providers such as PanTerra, Thinking Phone and Smoothstone include features such as find me/follow me but in addition offer vastly more sophisticated capabilities, with each company offering its own unique twist," Engebretson writes.

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Beyond find me/follow me

This article was originally published on Tuesday Jun 15th 2010